Once your order is shipped, you will receive an email with the tracking number.

Every item is made to order to preserve the freshness of the product.
Processing time is currently around 3-5 business days (M-F) + shipping
time (varies by destination). Once your order is shipped, you will receive an email with the tracking number!

PROCESSING TIME = the time it takes to prepare & ship your order.
SHIPPING TIME = the time it takes your package to get to you once it has been picked up from our facility (time varies depending on destination).

Shipping cost is based on weight and will be calculated at checkout.

All items are shipped via USPS. Upgraded USPS Priority Shipping is
available for an additional charge (normal processing times apply).

Yes! For US orders, we have a rush shipping option available at checkout that guarantees your order will leave our facility within 2 business days via USPS Priority Shipping (normal shipping times apply).

If you'd like to make any changes to your order, please email us as soon as possible at info@subzerosweetsupply.com or use the contact form to get in touch. We will try our best to accommodate your requests, but if an order has already been processed or shipped, we will not be able to make any changes.

Read our FAQ or email us at info@subzerosweetsupply.com